--- title: 5 Customer Service Trends Defining the Next Normal | Tential description: Explore 5 key customer service trends shaping the next normal with insights on digital transformation and customer engagement solutions. image: https://staging.tential.com/hubfs/Imported_Blog_Media/iStock-1130492315-scaled.jpg --- [Skip to the main content.](https://tential.com/insights/5-customer-service-trends-defining-the-next-normal#main-content) [(844) 885.0161](tel:+18448850161)    [![icon-facebook](https://tential.com/hubfs/icon-facebook.svg)](https://www.facebook.com/TentialSolutions)  [![icon-linkedin](https://tential.com/hubfs/icon-linkedin.svg)](https://www.linkedin.com/company/tential/)   [![icon-instagram](https://tential.com/hubfs/icon-instagram.svg)](https://www.instagram.com/tentialsolutions/)  [![icon-twitter](https://tential.com/hubfs/icon-twitter.svg)](https://twitter.com/wearetential) [![Tential Logos_Horizontal_Navy](https://tential.com/hubfs/Tential%20Logos_Horizontal_Navy.svg "Tential Logos_Horizontal_Navy")](https://tential.com) [![Tential Logos_Horizontal_Navy](https://tential.com/hs-fs/hubfs/Tential%20Logos_Horizontal_Navy.png?width=7793&height=2033&name=Tential%20Logos_Horizontal_Navy.png "Tential Logos_Horizontal_Navy")](https://tential.com) - [Services](https://tential.com/services/) - [Data & Analytics](https://tential.com/services/data-analytics/) - [Application Innovation](https://tential.com/services/application-innovation/) - [Artificial Intelligence](https://tential.com/services/ai/) - [Customer Engagement](https://tential.com/services/customer-engagement/) - [Talent](https://tential.com/services/talent/) - [Industries](https://tential.com/industries/) - [Financial Services](https://tential.com/industries/financial-services/) - [Healthcare and Life Sciences](https://tential.com/industries/healthcare/) - [Accounting, Audit, Tax & Advisory](https://tential.com/industries/accounting/) - [Who We Are](https://tential.com/about/) - [Leadership, Culture & Values](https://tential.com/our-team) - [DE&I](https://tential.com/who-we-are/dei) - Locations - [DC Metro Area](https://tential.com/contact/annapolis/) - [Charlotte](https://tential.com/contact/charlotte/) - [Mexico](https://tential.com/contact/mexico/) - [Tampa Bay](https://tential.com/contact/tampa-bay/) - [News & Insights](https://tential.com/insights) - [Success Stories](https://tential.com/success-stories) - [Careers](https://tential.com/careers/) - [Our Approach](https://tential.com/careers/) - [Job Search](https://wordpress.tential.com/) [Contact](https://tential.com/contact/) Toggle Menu Toggle Menu [Contact](https://tential.com/contact/) - [Services](https://tential.com/services/) - [Data & Analytics](https://tential.com/services/data-analytics/) - [Application Innovation](https://tential.com/services/application-innovation/) - [Artificial Intelligence](https://tential.com/services/ai/) - [Customer Engagement](https://tential.com/services/customer-engagement/) - [Talent](https://tential.com/services/talent/) - [Industries](https://tential.com/industries/) - [Financial Services](https://tential.com/industries/financial-services/) - [Healthcare and Life Sciences](https://tential.com/industries/healthcare/) - [Accounting, Audit, Tax & Advisory](https://tential.com/industries/accounting/) - [Who We Are](https://tential.com/about/) - [Leadership, Culture & Values](https://tential.com/our-team) - [DE&I](https://tential.com/who-we-are/dei) - Locations - [DC Metro Area](https://tential.com/contact/annapolis/) - [Charlotte](https://tential.com/contact/charlotte/) - [Mexico](https://tential.com/contact/mexico/) - [Tampa Bay](https://tential.com/contact/tampa-bay/) - [News & Insights](https://tential.com/insights) - [Success Stories](https://tential.com/success-stories) - [Careers](https://tential.com/careers/) - [Our Approach](https://tential.com/careers/) - [Job Search](https://wordpress.tential.com/) [Facebook](https://tential.com/insights/5-customer-service-trends-defining-the-next-normal#0) [Instagram](https://tential.com/insights/5-customer-service-trends-defining-the-next-normal#0) [X](https://tential.com/insights/5-customer-service-trends-defining-the-next-normal#0) # 5 Customer Service Trends Defining the Next Normal Tential May 05, 2022 [News & Insights](https://tential.com/insights/tag/news-insights) ![5 Customer Service Trends Defining the Next Normal](https://staging.tential.com/hubfs/Imported_Blog_Media/iStock-1130492315-scaled.jpg) The pandemic upended almost every aspect of life, but out of initial chaos came adaptation. At its start, the pandemic sent many home from work, leading to remote, work-from-home operating models. Shuttered schools shifted learning from classrooms to kitchens. Parents took on a highly active, hands-on role in their children’s education. Extended lockdowns led to explosive growth in ecommerce. Along with all of this, the pandemic transformed both demand and delivery in customer service. It continues to drive changes in the customer service workforce. 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