--- title: Credit Union Boosts Talent Acquisition with Tential RPO | Tential description: Tential's RPO solutions helped a credit union cooperative boost talent acquisition and retention for sustainable growth. image: https://staging.tential.com/hubfs/pexels-jopwell-2422293.jpg --- [Skip to the main content.](https://tential.com/insights/how-a-credit-union-cooperative-ramped-up-talent-acquisition-and-retention-with-tential-rpo#main-content) [(844) 885.0161](tel:+18448850161)    [![icon-facebook](https://tential.com/hubfs/icon-facebook.svg)](https://www.facebook.com/TentialSolutions)  [![icon-linkedin](https://tential.com/hubfs/icon-linkedin.svg)](https://www.linkedin.com/company/tential/)   [![icon-instagram](https://tential.com/hubfs/icon-instagram.svg)](https://www.instagram.com/tentialsolutions/)  [![icon-twitter](https://tential.com/hubfs/icon-twitter.svg)](https://twitter.com/wearetential) [![Tential Logos_Horizontal_Navy](https://tential.com/hubfs/Tential%20Logos_Horizontal_Navy.svg "Tential Logos_Horizontal_Navy")](https://tential.com) [![Tential Logos_Horizontal_Navy](https://tential.com/hs-fs/hubfs/Tential%20Logos_Horizontal_Navy.png?width=7793&height=2033&name=Tential%20Logos_Horizontal_Navy.png "Tential Logos_Horizontal_Navy")](https://tential.com) - [Services](https://tential.com/services/) - [Data & Analytics](https://tential.com/services/data-analytics/) - [Application Innovation](https://tential.com/services/application-innovation/) - [Artificial Intelligence](https://tential.com/services/ai/) - [Customer Engagement](https://tential.com/services/customer-engagement/) - [Talent](https://tential.com/services/talent/) - [Industries](https://tential.com/industries/) - [Financial Services](https://tential.com/industries/financial-services/) - [Healthcare and Life Sciences](https://tential.com/industries/healthcare/) - [Accounting, Audit, Tax & Advisory](https://tential.com/industries/accounting/) - [Who We Are](https://tential.com/about/) - [Leadership, Culture & Values](https://tential.com/our-team) - [DE&I](https://tential.com/who-we-are/dei) - Locations - [DC Metro Area](https://tential.com/contact/annapolis/) - [Charlotte](https://tential.com/contact/charlotte/) - [Mexico](https://tential.com/contact/mexico/) - [Tampa Bay](https://tential.com/contact/tampa-bay/) - [News & Insights](https://tential.com/insights) - [Success Stories](https://tential.com/success-stories) - [Careers](https://tential.com/careers/) - [Our Approach](https://tential.com/careers/) - [Job Search](https://wordpress.tential.com/) [Contact](https://tential.com/contact/) Toggle Menu Toggle Menu [Contact](https://tential.com/contact/) - [Services](https://tential.com/services/) - [Data & Analytics](https://tential.com/services/data-analytics/) - [Application Innovation](https://tential.com/services/application-innovation/) - [Artificial Intelligence](https://tential.com/services/ai/) - [Customer Engagement](https://tential.com/services/customer-engagement/) - [Talent](https://tential.com/services/talent/) - [Industries](https://tential.com/industries/) - [Financial Services](https://tential.com/industries/financial-services/) - [Healthcare and Life Sciences](https://tential.com/industries/healthcare/) - [Accounting, Audit, Tax & Advisory](https://tential.com/industries/accounting/) - [Who We Are](https://tential.com/about/) - [Leadership, Culture & Values](https://tential.com/our-team) - [DE&I](https://tential.com/who-we-are/dei) - Locations - [DC Metro Area](https://tential.com/contact/annapolis/) - [Charlotte](https://tential.com/contact/charlotte/) - [Mexico](https://tential.com/contact/mexico/) - [Tampa Bay](https://tential.com/contact/tampa-bay/) - [News & Insights](https://tential.com/insights) - [Success Stories](https://tential.com/success-stories) - [Careers](https://tential.com/careers/) - [Our Approach](https://tential.com/careers/) - [Job Search](https://wordpress.tential.com/) [Facebook](https://tential.com/insights/how-a-credit-union-cooperative-ramped-up-talent-acquisition-and-retention-with-tential-rpo#0) [Instagram](https://tential.com/insights/how-a-credit-union-cooperative-ramped-up-talent-acquisition-and-retention-with-tential-rpo#0) [X](https://tential.com/insights/how-a-credit-union-cooperative-ramped-up-talent-acquisition-and-retention-with-tential-rpo#0) 1 min read # Credit Union Boosts Talent Acquisition & Retention with Tential® RPO Tential January 31, 2022 [Case Studies](https://tential.com/insights/tag/case-studies) ![Credit Union Boosts Talent Acquisition & Retention with Tential® RPO](https://staging.tential.com/hubfs/pexels-jopwell-2422293.jpg) ### Summary   When a national credit union service organization needed a rapid influx of contact center talent, they quickly became overwhelmed. Between interviewing, onboarding, and employee engagement, the internal talent acquisition team couldn’t keep up. Tential® came forward with a direct hire strategy designed to reduce internal burden and gain control over high attrition rates. ### The Challenge Our client faced a perfect storm of hiring hardships: time constraints, three national locations, a swamped team, and an underperforming supplier. Not to mention, the pandemic introduced a remote work wildcard, requiring constant flexibility to accommodate different modalities for each hired class of trainees. Their temp-to-perm talent strategy proved inadequate to bring on more than 150 member and card services representatives in a few short months. ### **The Solution** Tential® Talent Solutions kicked off with consultative discovery, resulting in a customized sourcing plan for each location. It also led to several essential recommendations: - Shift immediately to a direct hire approach - Realign pay rates to reflect market standards - Offer a sizeable 61-day bonus to boost retention - Institutionalize a coordinated nurture campaign - Structure the fee schedule to reflect shared risk After a proof-of-concept period, Tential® took over the interviewing process completely, enabling the client team to focus on mission-critical tasks. Based on our effectiveness at matching candidates to the ideal candidate profile, Tential® was quickly given the green light to make hiring decisions directly. A quick note about communication: the project’s success was linked intrinsically to a proactive and dynamic feedback loop. Additionally, Tential® partnered with the client’s HR team to develop and deploy a streamlined onboarding process, stepping in to manage important checkpoints. The Tential® team served as a liaison between new hires and client managers, boosting engagement and identifying issues before they arose. ### **The Results** Tential® Talent Solutions introduced consistency and composure to a chaotic hiring situation. It also produced dramatic results: - 150+ hires in 90 days across AZ, FL, and MI - 75% retention after 30 days, a 50% improvement - 6 classes onboarded, most fully remote following 3 weeks of on-site training Today, Tential® continues to serve as a valued customer service solutions provider, with ongoing engagements across multiple departments. ### Callout:   Reliability and responsiveness builds a truly collaborative partnership, a hallmark of Tential® Talent Solutions. [DOWNLOAD CASE STUDY](https://www.tential.com/wp-content/uploads/2022/04/Tential_CaseStudy_CreditUnion.pdf) ## Additional Content You May Enjoy [![Tential® delivers Application Innovation Team](https://staging.tential.com/hubfs/Imported_Blog_Media/PFA-Solutions-Featured-Image-1.png)](https://tential.com/insights/tential-delivers-swift-reinforcements-for-private-equity-engineering-project) #### [Tential® delivers Application Innovation Team](https://tential.com/insights/tential-delivers-swift-reinforcements-for-private-equity-engineering-project) [Read More](https://tential.com/insights/tential-delivers-swift-reinforcements-for-private-equity-engineering-project) [![Modernizing Healthcare Data with Tential®](https://staging.tential.com/hubfs/pexels-tara-winstead-7723509.jpg)](https://tential.com/insights/modernizing-healthcare-data) #### [Modernizing Healthcare Data with Tential®](https://tential.com/insights/modernizing-healthcare-data) [Read More](https://tential.com/insights/modernizing-healthcare-data) [![Global Multimedia Leader Achieves ITAM Excellence with Tential® Solutions](https://staging.tential.com/hubfs/Imported_Blog_Media/Discovery-ITAM-Asset-for-Website.png)](https://tential.com/insights/global-multimedia-powerhouse-achieves-itam-excellence-through-tentials-co-managed-solution) #### [Global Multimedia Leader Achieves ITAM Excellence with Tential® Solutions](https://tential.com/insights/global-multimedia-powerhouse-achieves-itam-excellence-through-tentials-co-managed-solution) [Read More](https://tential.com/insights/global-multimedia-powerhouse-achieves-itam-excellence-through-tentials-co-managed-solution) **DC METRO AREA** [annapolisoffice@tential.com](mailto:annapolisoffice@tential.com) **TAMPA BAY** [tampaoffice@tential.com](mailto:%20tampaoffice@tential.com) **CHARLOTTE** [charlotteoffice@tential.com](mailto:charlotteoffice@tential.com) **MEXICO CITY** [mexicocityoffice@tential.com](mailto:mexicocityoffice@tential.com) **ST. 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